At the Audiology Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our audiology services.

Information We Collect

We may collect the following information:

Personal Information

• Name
• Date of birth
• Address
• Telephone number
• Email address
• Appointment details
• Information submitted through contact forms

Health Information

As part of providing audiology services, we may collect information related to:

• Hearing assessments
• Tinnitus evaluations
• Balance and vestibular assessments
• Hearing aid consultations
• Medical history relevant to your treatment

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Respond to enquiries
• Provide audiology services and treatment
• Maintain patient records
• Improve our website and services
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Your consent
• Performance of a healthcare service
• Compliance with legal obligations
• Legitimate interests in operating and improving our services

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Patient records are stored securely and are accessible only to authorised personnel.

Sharing of Information

We do not sell or rent your personal information.

We may share information with:

• Healthcare professionals involved in your care
• Regulatory authorities when required by law
• Service providers supporting our website or business operations

Any sharing of information will be conducted in accordance with applicable data protection laws.

Data Retention

We retain personal and medical information only for as long as necessary to provide services, comply with legal requirements, and maintain appropriate healthcare records.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data where applicable
• Restrict processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where consent is the basis for processing

Cookies

Our website may use cookies to improve functionality, analyse website traffic, and enhance user experience.

You may adjust your browser settings to manage cookie preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us through the contact details provided on our website.

If you believe your data protection rights have been violated, you may lodge a complaint with the Data Protection Commission of Ireland.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.